Luckymister Casino

Registration and account security

To create your account with us, provide your email address, real name, date of birth, telephone number and password. Registration requires age 18 or the age of majority that allows you to gamble in your country. Keep your information truthful and current, and do not share login credentials. Refusing requested identity evidence may result in suspension or permanent closure.

Only one account is allowed per computer, IP address and phone number, and across all our sites. Duplicate accounts may be blocked or closed, transactions invalidated and refunds, bonuses, winnings or funds forfeited, with withdrawn funds reclaimable. Obtain administration permission before opening a replacement for a lost primary account.

Payment-card verification

For Visa/Mastercard verification, provide front-and-back card photos showing the first 6 and last 4 digits, holder name and expiry date, with CVV hidden. If the card lacks personal details, provide a statement showing the holder name and last four digits. A virtual card requires full application-page screenshots showing the masked number, expiry and holder name. Revolut verification requires a Card Confirmation statement listing all Revolut cards. We may also request a card statement showing recent transactions.

Identity and address documents

For our identity verification, upload a complete, high-quality driver's licence, ID or passport-spread photo showing full name and birth date matching your profile, fully visible document series and number, issue date and any expiry date. General address evidence needs your full name, address and an issue date within 6 months, if you rent your home, the document must be issued within 3 months, and a utility bill requested for anti-money-laundering checks must be issued within the last 30 days. Address examples include bank statements, utility or service bills and government correspondence. Passport registration alone is unsuitable when it lacks the required data.

All depositing players undergo KYC. We may request additional documents, a photograph with ID, database or phone checks before or after deposits. Missing requested information may lead to restrictions or refusal of service.

Password and profile changes

Use Reset password with your registered email and follow the emailed instructions to recover access. Name, phone and email changes require additional verification through our support team.

Deposits

To deposit, open our Cashbox, choose an available method, enter the amount and follow the payment instructions, including any specified conversion. If a previously used method cannot create a request, another available method may be used with additional checks. Deposits must come from an account, system or card registered in your own name and funds must have legitimate origins. Third-party funding, including from relatives or spouses, leads to confiscation of winnings and refund of deposits if identified during security checks. We do not accept cash sent to us. Electronic payments may be handled by third-party institutions under compatible terms. Currency rates can change.

Payout limits and requests

Our payout limits take your account status into account.

The monthly maximum may differ in certain cases by agreement with our administration. You can submit only one withdrawal request at a time, and we process requests in the order received. Track its status in Cashbox under Withdrawal history.

Processing and checks

Our withdrawal request processing typically takes 24 to 36 hours and may be faster depending on conditions such as documents uploaded beforehand. Additional gaming-transaction checks can take up to 30 days. These are request-processing and checking periods, not guaranteed fund-arrival times. We may block withdrawals on account suspicions under AML and anti-fraud obligations. Suspicious transactions may be investigated and reported with identity and transaction details disclosed. Suspected money-laundering or terrorist-financing cases can keep the account and funds blocked until investigating authorities or a competent court permit release.

Before requesting a withdrawal

Before creating a payout request, complete your profile with a verified phone and email, complete all required document and payment checks, and ensure payment details are correct. You need a successful deposit within the last 30 days. Otherwise, including after starting with a welcome no-deposit bonus, deposit and meet the betting requirement first. All deposits require x3 turnover before withdrawal. For example, a £10 deposit requires £30 in bets. Bets at odds below 1.55 and cashouts do not count toward deposit turnover. Complete active bonus conditions and finish or cancel unfinished bonus rounds, free spins or risk-free bets before requesting withdrawal.

Payout method and identification

Our withdrawals normally use the same payment method as the deposit unless we decide otherwise or the system does not permit withdrawals. Technical unavailability may lead to an alternative method. If you deposited through multiple methods, we may split the withdrawal under payment-system terms and anti-money-laundering rules. MasterCard credit-card deposits cannot be returned to that card and use alternative refund methods.

For withdrawal requests of £1,000 or more, and other cases requiring verification, we require a passport, driver's licence or ID and a utility bill, not a mobile phone bill. Card deposits also need the payment-card verification. Submit documents when our financial department requests them, or contact support for instructions to complete identification beforehand. Withdrawals may be restricted during verification.

Charges and game-specific turnover

We may charge 20% of the amount withdrawn for withdrawals not involved in gameplay. For Live Dealers, Video Poker, Tables and Other games, the required betting amount is triple the deposit. Live Slots activity does not count toward deposit turnover. No-deposit-bonus withdrawal amounts may have restrictions. Bank-transfer returns to a rightful owner place bank charges and commissions on the recipient.

We charge an inactive account £5 each month while it remains inactive, and the fee may change. If less than £5 remains, the whole balance is debited to zero. No inactivity fee is deducted after the balance reaches zero.

Cancellation requests

You may send a cancellation request to our support team, but a sportsbook bet cannot ordinarily be changed or cancelled unless accepted in error. The request takes effect only when we send cancellation confirmation. A request not received or processed in time may leave the bet active.

Error and misuse grounds

We may partly or wholly void bets or withhold payment for bets accepted in error, after a material event before odds update, at stale odds during technical problems, or after an outcome is known. Grounds also include manipulated odds or results, significantly changed event rules, collusion, promotion abuse, bots, another person profiting through an account or arbitrage.

Further void grounds include postponed, abandoned, unplayed or incorrectly listed events, unavailable winning selections, obviously wrong odds assessed against major-operator consensus, live-delay prices, placement during odds-changing match action, incorrect scores or data, and a void Bet Builder component voiding the whole builder.

Settlement evidence

We settle bets using official governing-body results and statistics, including podium or medal results. If official statistics are unavailable or significantly evidenced as wrong, we use independent evidence. We may delay payout while investigating a suspected incorrect result. If a market outcome cannot be validated, bets are void. Later governing-body result changes do not alter settlement based on the original result. We may adjust erroneous payouts.

Participants and ties

For settlement, the left-listed participant is home, including at neutral venues. Official governing-body definitions determine statistical markets, not personal interpretations. We may add participants or an Other selection, and non-runner reduction may apply if the eventual winner was unavailable. Dead Heat settlement divides stakes proportionally among tied selections, with the losing share lost. Disqualification from a later phase does not change prior results.

Live odds

In our live betting Odds Settings, actively accepting odds changes allows placement even when odds change, and recorded odds may be higher or lower than when you pressed Place Bet. The setting stays active until you adjust it. We may void incorrect prices caused by delayed coverage, suspend live betting for transmission or technical problems or suspected fraud, and correct errors or settlement under our rules. Deliberate late betting is fraud and leads to confiscated winnings and possible legal action. Third-party live scores and statistics are not guaranteed accurate and we accept no liability for errors.

Bet placement and confirmation

We honour bets placed through our official channels and may refuse part or all of a bet. A bet is valid only when a unique bet receipt is issued. You can confirm a bet in your account history or with our helpdesk. Except for live events, placement must precede the official start or an earlier predetermined cutoff. We may void late bets accepted in error or where the outcome could be known. You are responsible for transaction accuracy and understanding the event.

Void bets and stakes

We return stakes on void bets, including relevant event, technical and obvious-error cancellations. A void selection in a multiple is settled at odds of 1.00 and the remaining selections stand. Voiding may occur before or after settlement.

Related selections and fair play

Our ordinary multiples cannot contain related selections whose outcomes could affect each other, and we may void them if accepted in error. Our irregular-play rules also prohibit dependent events and different events of the same match in accumulators and multiples. If dependent events are included, we exclude those with the lowest odds. Dishonest play and activity aimed at an unfair advantage are prohibited. Event participants and directly related people cannot bet on that event. Group or repeated bets must not circumvent maximum bets or payments.

Postponements and venues

Unless a sport or bet-type rule states otherwise, our bets on postponed or abandoned events remain open if the event is completed by midnight local time on the day after its scheduled date. Otherwise they are void. Already determined abandoned-event markets stand. A venue change normally leaves bets standing unless it moves a home event to the opponent's arena or an international event outside the same country, and we may void for a significant impact on odds.

Cash Out

Our Cash Out is offered on certain events and, where available, lets you settle all or part of an open bet early at the offered value, locking in a profit or loss. Success produces a message, a Transaction History record and account credit. Full Cash Out ends exposure to later events, while partial Cash Out leaves the remaining portion open. Acceptance is itself subject to our betting rules. We may reverse erroneous or potentially erroneous payouts, do not guarantee availability and accept no liability for unavailability. Free-bet Cash Out is discretionary, and we may suspend or disable Cash Out at any time.

Keeping control

We treat gambling as entertainment, not a source of additional income or profit. Control your time and spending, do not risk significant money and do not try to recoup a loss immediately. For shared computers used by people who must not gamble, we recommend access-filtering software such as Net Nanny or GamBlock. Independent help includes BeGambleAware and Gambling Therapy.

Closed accounts and balances

If we delete or block your account, funds present at closure are not returned, bonuses are not credited or cashed out and the account is inaccessible, whereas for closure not caused by fraud or rule infringements our administration unfreezes the balance. If you do not respond in the latter case, gaming funds are transferred to regulatory authorities.

Breaks and self-exclusion

To take a break, write to our Support Service. Blocking for this break is possible only after a support manager calls the account owner. Self-exclusion made via online chat lasts 30 days from the date of blocking.

Registration condition

Our registration conditions require that you do not have and have never had a gambling addiction and are not and have never been a member of organisations intended to restrict or block gambling access, including GamStop. If that applies to you, stop registration and leave. If already registered, contact our support team to block and close your account. Continuing despite this condition is your responsibility, including financial losses, and our administration disclaims responsibility for resulting losses or negative consequences.

Contact channels

Our online support can help with registration questions, account-detail changes and duplicate-account checks. Reach us through online chat or at [email protected]. Contact our telephone support on +441241340754.

Complaints and requests

Contact our support team first for a complaint about site operation. Online chat also handles marketing-unsubscribe requests, and suspected collusion or fraud can be reported by email or live chat.